Software Support & AMC
Updates, helpdesk, and maintenance after go-live
Amveer Technologies, an Ahmedabad-based software development company in Gujarat, India, software support and AMC keeps ERP, websites, mobile apps, and APIs stable after launch — patches, backups, user questions, and small enhancements without starting a new project each time. Gujarat and India clients rely on us when internal IT is lean but downtime is expensive.
AMC plans align to SLA tiers: business hours response, priority queues for finance-blocking issues, and scheduled maintenance windows for cloud-hosted systems. We coordinate with dedicated developers when roadmap items exceed AMC scope.
Scope of Deliverables
- Bug fixes and security patches
- Minor enhancements and configuration changes
- Hosting and backup monitoring (if applicable)
- User support via email, phone, and WhatsApp
- Annual version upgrades and training refreshers
Who This Service Is Built For
- Businesses running Amveer ERP or custom software
- Teams without in-house IT support
- Companies needing SLA-backed response
Engineering & Delivery Process
Phase 1: System baseline
Document versions, integrations, contacts, and critical workflows for support runbooks.
Phase 2: SLA agreement
Define channels, severity levels, response/resolution targets, and escalation paths.
Phase 3: Steady-state support
Ticket intake, patch application, monitoring review, and monthly summary reports.
Phase 4: Upgrade planning
Annual roadmap for version upgrades, security audits, and training refreshers.
Frequently Asked Questions
Q: What is included vs billable in AMC?
A: Bug fixes, security patches, and agreed minor config changes are included; new modules or redesigns are scoped separately.
Q: Do you support third-party software?
A: We prioritize Amveer products and software we built; third-party apps are supported when documentation and access are available.
Q: How fast do you respond?
A: Standard AMC targets one business day for non-critical issues; critical production outages get priority per contract.
Q: Can AMC include cloud monitoring?
A: Yes — paired with cloud solutions for uptime checks, disk alerts, and backup verification.
Q: How do we start AMC after a project?
A: We propose AMC during go-live; you can activate immediately or within 30 days to avoid unsupported gaps.