Privacy Policy

1. Overview & Data Controller Details

Amveer Technologies ("Amveer", "we", "us", "our") is a software development and ERP engineering company based in Ahmedabad, Gujarat, India. This Privacy Policy explains our practices regarding the collection, processing, storage, and transfer of personal data and business information when you visit our website (amveertechnologies.com), utilize our web apps, request software demonstrations, interact with our chatbot, or engage our custom software services. Amveer Technologies is the Data Controller responsible for your personal data under applicable data privacy regulations.

• Corporate Entity: Amveer Technologies
• Registered Address: 3, Shantiflats, Shantinagar Usmanpura, Ahmedabad, Gujarat 380013, India
• Contact Email: contact@amveertechnologies.com
• Direct Phone: +91 95129 29041

2. Information We Collect

We collect information directly provided by you, automatically gathered during website navigation, and shared during project execution.

• Contact & Identification Data: Full name, business email address, phone number, company name, designation, and physical office address submitted through consultation forms, quote requests, or chatbot dialogues.
• Project & Technical Specifications: Functional requirements, workflow diagrams, database samples, API credentials, and server environment specifications provided to enable custom software architecture or ERP scoping.
• Communications Data: Email correspondence, meeting notes, support tickets, feedback surveys, and WhatsApp chat interactions.
• Automated Technical Data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent per page, and standard web server access logs.

3. Lawful Basis for Processing Data

In compliance with India’s Digital Personal Data Protection Act 2023 (DPDP), the General Data Protection Regulation (GDPR), and related frameworks, we process your information under the following lawful grounds:

• Contractual Performance: Processing required to prepare software proposals, execute Statements of Work (SOW), develop systems, and deliver ongoing maintenance.
• Consent: Where you have given explicit consent (e.g., subscribing to our newsletter, opting into cookie tracking, or requesting a call-back).
• Legitimate Interests: To optimize website responsiveness, safeguard against cyber threats, improve ERP module reliability, and protect our legal rights.
• Legal & Statutory Compliance: Fulfilling accounting, tax invoicing (GST), and regulatory requirements under Indian law.

4. How We Use Your Information

We use the data collected strictly for legitimate business and technical delivery purposes, including:

• Providing detailed software quotations, ERP live demos, and technical architecture recommendations.
• Developing, testing, deploying, and hosting custom web, mobile, and enterprise platforms.
• Sending administrative updates, milestone notifications, GST invoices, and technical alerts.
• Responding to customer support queries and AMC SLA ticket submissions.
• Analyzing website performance and user flows to enhance user experience and page speed.

5. Confidentiality of Client ERP Data & Source Code

As a B2B technology partner, we understand the criticality of securing client business data, employee records, financial ledgers, and proprietary algorithms.

• Strict Non-Disclosure: All client datasets and codebases are governed by bilateral confidentiality agreements and accessible only to authorized engineers on a need-to-know basis.
• Sandbox Testing: We mandate the use of anonymized or synthetic test datasets in staging environments during User Acceptance Testing (UAT).
• No Third-Party Monetization: We never sell, rent, monetize, or utilize client customer data for secondary commercial purposes.

6. Cookies, Google AdSense & Advertising Tracking Technologies

Our website uses essential, analytics, and third-party advertising cookies and similar storage technologies to optimize website reliability, analyze traffic patterns, and deliver relevant advertisements via Google AdSense.

• Essential Cookies: Strictly required for secure platform navigation, session state preservation, and cookie consent preferences.
• Analytical Cookies: Measure aggregated, non-personally identifiable traffic metrics, page bounce rates, and popular service paths to improve user experience.
• Google AdSense & Third-Party Advertising Cookies: Third-party vendors, including Google, use cookies (such as the DoubleClick cookie) to serve advertisements based on your prior visits to our website or other sites across the Internet.
• Personalized Advertising: Google’s use of advertising cookies enables Google and its authorized partners to serve ads tailored to your visits to our site and other online platforms.
• Opting Out of Personalized Advertising: You may opt out of personalized Google advertising at any time by visiting Google Ads Settings at https://adssettings.google.com.
• Third-Party Vendor Opt-Out: You can also opt out of third-party advertising cookies by visiting the Network Advertising Initiative opt-out page at https://optout.networkadvertising.org or http://www.aboutads.info/choices/.
• Browser Cookie Management: You can configure your browser to decline or delete cookies at any time. Disabling essential cookies may impact certain interactive website functions.

7. Third-Party Service Providers & Sub-processors

We may share information with trusted third-party technology providers solely to facilitate our services, under strict data protection contracts.

• Cloud Infrastructure: Amazon Web Services (AWS) and DigitalOcean for secure server hosting and automated backups.
• Communication Tools: Transactional email delivery services and WhatsApp Business API for client notifications.
• Payment Gateways: Certified RBI-regulated payment gateways (e.g., Razorpay / Cashfree) for secure digital payment processing. We do not store credit card or banking credentials on our servers.

8. Data Security & Storage Measures

Amveer Technologies implements robust technical and organizational security controls to protect against unauthorized access, alteration, disclosure, or destruction of data.

• Encryption in Transit & at Rest: Standard 256-bit SSL/TLS encryption for all website and API transmissions.
• Access Controls: Role-based access control (RBAC), multi-factor authentication (MFA), and secure SSH keys for all server infrastructures.
• Routine Backups & Audits: Regular automated database backups and code audits to safeguard against data corruption and vulnerabilities.

9. Data Retention & Deletion Schedules

We retain personal and project data only as long as necessary to fulfill the purposes for which it was collected or to comply with statutory accounting requirements.

• Inquiry Data: Information from unfulfilled quote requests is retained for up to twelve (12) months for historical reference unless deletion is requested.
• Active Project Records: Client project specifications, SOWs, and deployment logs are preserved throughout the active engagement and AMC period.
• Statutory Records: Tax invoices and accounting ledgers are retained for the statutory period mandated under Indian GST legislation (up to 8 years).

10. Your Data Protection Rights

Under applicable privacy legislation (including India DPDP Act 2023 and GDPR), you have specific rights concerning your personal data:

• Right to Access: Request a summary of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated information.
• Right to Erasure: Request permanent deletion of your personal records ("Right to be Forgotten"), subject to legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications or analytics tracking at any time.
• Right to Grievance Redressal: Lodge a grievance regarding our data processing practices directly with our Grievance Officer.

11. International Data Transfers & Children’s Privacy

While our operations and primary servers are situated in India, global clients collaborating with us may have data processed across international boundaries with standard contractual safeguards.

• Cross-Border Safeguards: All international data transfers adhere to applicable cross-border data transfer regulations with encrypted protocols.
• Children’s Privacy: Our services and website are intended exclusively for commercial entities and individuals aged 18 and older. We do not knowingly collect personal data from minors.

12. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect evolving legal frameworks, technological enhancements, or service expansions. Revisions will be posted on this page with an updated "Last Updated" timestamp.

13. Grievance Redressal & Contact Information

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to file a data handling inquiry, please contact our designated Grievance Officer:

• Grievance Officer: Data Privacy & Security Desk, Amveer Technologies
• Physical Office: 3, Shantiflats, Shantinagar Usmanpura, Ahmedabad, Gujarat 380013, India
• Official Email: contact@amveertechnologies.com
• Direct Phone: +91 95129 29041
• Response Timeframe: We commit to acknowledging inquiries within 48 hours and resolving requests within statutory timeframes.