AMVEER TECHNOLOGIES
Effective Date: September 1, 2026 ยท 5 min read

Cancellation & Refund Policy

Clear, Transparent Policies for Software Engineering, Milestone Deliveries, and Annual Maintenance Contracts

Milestone Transparency

Work is billed against defined milestones in executed Statements of Work (SOW), with sign-off before invoice generation.

Advance Deposit Policy

Project discovery deposits are refundable prior to project kickoff, minus any documented discovery workshops or expenses incurred.

30-Day Warranty

Complimentary 30-day bug-fix warranty on all custom deliverables following User Acceptance Testing (UAT) sign-off.

Orderly Exit Handover

Upon project cancellation, all code, designs, and databases completed up to the date of notice are handed over after final settlement.

1. Scope and Application

This Cancellation & Refund Policy outlines the terms governing the cancellation of services and refund requests for software development, ERP/CRM engineering, website design, mobile application development, and Annual Maintenance Contracts (AMC) provided by Amveer Technologies ("Company", "we", "us", or "our"), located in Ahmedabad, Gujarat, India.

  • All client engagements are governed by an approved Statement of Work (SOW), Proposal, or Service Agreement referencing these policies.
  • Because custom software engineering involves dedicated developer time, architectural design, and server infrastructure, refunds are evaluated based on project milestones and work completed.

2. Project Cancellation by Client

Clients may cancel a project engagement by providing formal written notice via email to contact@amveertechnologies.com.

  • Pre-Kickoff Cancellation: If a project is cancelled prior to project kickoff and commencement of engineering sprints, the advance deposit will be refunded within 14 business days, less an administrative fee of 10% or actual discovery workshop costs incurred.
  • Mid-Project Cancellation: If cancellation occurs during an active milestone, the Client is responsible for fees corresponding to all work completed, hours logged, and non-recoverable infrastructure commitments up to the date of written notice.
  • Deliverable Handover: Following settlement of outstanding dues, Amveer Technologies will provide an orderly transition and transfer all completed source code, repository commits, and assets to the Client.

3. Milestone Payments & Refund Eligibility

Custom software is delivered in sequential, approved phases (e.g., Discovery, UI/UX Prototype, Core Development, UAT, and Final Deployment).

  • Approved Milestones: Once a milestone has been reviewed, accepted, or signed off during User Acceptance Testing (UAT), payments associated with that milestone are non-refundable as the deliverable has been verified and delivered.
  • Defect Remediation: If a deliverable fails to conform to the agreed SOW specifications during UAT, Amveer Technologies will correct the non-conformities at no additional charge within the agreed sprint cycle.
  • Unfulfilled Milestones: If a project is terminated before subsequent milestones begin, any unearned milestone advances held by Amveer Technologies will be promptly refunded.

4. Annual Maintenance Contracts (AMC) & Retainers

Clients enrolled in monthly or annual software maintenance retainers may adjust or cancel their subscriptions under the following guidelines:

  • Monthly Retainers: May be cancelled with 30 days prior written notice. Services continue through the end of the paid monthly billing cycle.
  • Annual Retainers (AMC): Annual contracts cancelled prior to term expiration are eligible for a prorated refund of unexpired full months, less any discounts previously applied for annual commitment.
  • Emergency & SLA Credits: If service level agreement response times are missed for critical outages as defined in your contract, service credits will be applied to the subsequent billing cycle.

5. Cancellation by Amveer Technologies

Amveer Technologies reserves the right to suspend or terminate an engagement under exceptional circumstances:

  • Material Breach: Repeated non-payment of milestone invoices exceeding 15 business days past the due date after written notice.
  • Unlawful Content: Directives to build or host software violating Indian laws, IP regulations, or ethical standards.
  • In the unlikely event Amveer Technologies must cancel an engagement without cause, a full refund of all unearned advance payments will be issued alongside the latest repository handover.

6. Refund Processing & Timelines

Approved refunds are processed through the original method of payment (bank wire transfer, NEFT/RTGS, or payment gateway):

  • Requests must be submitted in writing to contact@amveertechnologies.com with invoice numbers and project references.
  • Refund claims are evaluated and responded to within 5 business days.
  • Approved refunds are remitted to the Client's registered bank account within 10 to 14 business days.
  • Any applicable bank processing fees or currency conversion charges incurred by the Client's financial institution are the responsibility of the Client.

7. Inquiries & Contact

For any questions regarding cancellations, milestone adjustments, or refund requests, please contact our billing and project management desk:

  • Company: Amveer Technologies
  • Office: 3, Shantiflats, Shantinagar Usmanpura, Ahmedabad, Gujarat 380013, India
  • Email: contact@amveertechnologies.com
  • Phone: +91 95129 29041 / +91 95129 29084